Responsible Gaming

Gambling should remain entertainment

Gambling can be enjoyable when it is approached as a leisure activity and kept within clear personal boundaries. It also involves risk, and there is no guaranteed way to win. Games are based on chance or other results that cannot be controlled by a player. Previous results do not make a future result more likely, and a losing run does not mean that a win is due.

Only gamble with money that you can afford to lose after essential expenses have been paid. Your gambling budget should not come from rent, mortgage payments, bills, food, medical costs, education expenses or money set aside for other important needs. Do not use borrowed money, credit intended for necessities or funds belonging to another person to gamble.

A useful way to maintain control is to decide your budget and time limit before you begin. Once the limit has been reached, stop for the day or for the period you have chosen. Avoid changing your limits while playing, particularly if you are trying to recover losses. Chasing losses can lead to larger bets, longer sessions and decisions that do not match your original plan.

• Think of gambling spend as the cost of entertainment, not an investment.
• Set a spending limit before starting and do not exceed it.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from essential household or personal finances.
• Never gamble when you are upset, tired, under the influence of alcohol or drugs, or trying to solve a financial problem.
• Do not rely on gambling winnings to pay bills or meet regular expenses.

Responsible gambling also means respecting the people around you. If your gambling affects household finances, relationships, work, study or other commitments, this may be a sign that a break or additional support is appropriate. Talking openly with someone you trust can make it easier to review your habits and take action early.

Practical tools to help you stay in control

Planning ahead is one of the simplest ways to reduce impulsive decisions. Before using an online gambling account, consider what you want your session to look like and what boundaries you will follow. Limits are most effective when they are realistic, clear and set before emotions or the excitement of play can influence your decisions.

Set a personal budget

Choose an amount that is affordable within your overall budget. Review your income and regular expenses first. If you are unsure whether a gambling amount is affordable, treat that as a reason to reduce the amount or not gamble. Keep a record of deposits, withdrawals and overall spending so you can see the full picture rather than focusing only on individual sessions or occasional wins.

Set a time limit

Online gambling can make time pass quickly. Use a clock, reminder or another method to check how long you have been playing. Take breaks, move away from the device and return to other activities. Avoid playing late at night or during times when gambling may interfere with sleep, work, study, family responsibilities or social commitments.

Use account controls where available

Depending on the account and services available, online gambling platforms may provide tools such as deposit limits, loss limits, session reminders, temporary breaks or account closure. Read the instructions for any tool carefully before confirming it. A limit is intended to help you manage future activity, while a break or closure may be more suitable if you feel unable to control your gambling.

1. Decide your maximum spend and playing time before opening a game.
2. Apply available limits before making a deposit or starting a session.
3. Check your account activity regularly, including deposits, withdrawals and time spent playing.
4. Stop immediately if you reach a limit, even if you believe a win may be close.
5. Take a longer break if ordinary limits are difficult to follow.
6. Choose account closure or seek support if gambling is causing harm or feels difficult to control.

Do not attempt to avoid a limit by opening additional accounts, using another person's account or asking someone else to place bets on your behalf. Account sharing can create financial, privacy and security risks and may breach applicable terms. If you have difficulty applying or understanding a safer gambling tool, use the support channels made available through the website.

Recognising when gambling may be a problem

Problem gambling can develop gradually. A person may initially view gambling as harmless but later find that it is taking more time, money or attention than intended. Warning signs are not limited to the amount spent. Frequency, emotional impact, secrecy and effects on everyday life are also important.

• Thinking about gambling often, including when you are not playing.
• Spending more time or money gambling than you planned.
• Increasing bet amounts to achieve the same excitement.
• Trying to win back money that has been lost.
• Feeling restless, irritable or anxious when attempting to cut down.
• Hiding gambling activity, losses or account transactions from others.
• Borrowing money, selling possessions or missing payments because of gambling.
• Using gambling to escape stress, sadness, loneliness or other difficult feelings.
• Neglecting work, study, family, health, sleep or social activities.
• Continuing to gamble after deciding to stop or take a break.
• Arguing with family or friends about gambling.
• Feeling guilt, shame, hopelessness or distress after gambling.

One warning sign does not automatically mean that a person has a gambling disorder, but it is worth taking seriously. If several signs apply, stop gambling and seek independent support. You do not need to wait until a serious financial or personal crisis occurs. Early support can help you understand what is happening and identify practical next steps.

What to do if you are concerned

Start by taking a break from gambling and avoid making further deposits while you review your situation. Tell a trusted person what is happening and ask them to help you maintain your plan. Review your bank and account activity, prioritise essential expenses and consider removing saved payment details from devices used for gambling. If debt or financial pressure is involved, seek independent financial guidance rather than trying to resolve the situation through more gambling.

You can also request a longer break or account closure through the available account support process. If you have closed an account or asked for a break, do not create another account to continue gambling. A support professional can help you consider additional steps, including counselling, financial support and strategies for managing urges.

Support, privacy and account safety

Support is available from gambling counselling services, community organisations, financial counsellors, mental health professionals and trusted healthcare providers in Australia. These services can provide confidential information and practical guidance about gambling, money concerns, relationships and emotional wellbeing. You can choose the type of support that feels most suitable, and you may ask about available services in your state or territory.

If you feel unsafe, are experiencing a mental health emergency or believe that you may harm yourself or another person, seek urgent help through local emergency services or an appropriate crisis service. Gambling losses can feel overwhelming, but you should not face an immediate safety concern alone.

Protecting young people and other users

Online gambling services are intended for eligible adults only. Do not allow children or other unauthorised people to access your account, payment methods or gambling devices. Use a private password, enable available security features and log out when you finish. Consider device controls or filtering tools to reduce the chance of unauthorised access by children. Never ask another person to use your account, and never use an account that belongs to someone else.

Your information and responsible gambling enquiries

When you ask for help with limits, breaks, account closure or gambling concerns, information may be handled in accordance with the applicable privacy notice and legal requirements. Only provide information through the official Casina Casino website or account channels. Do not publish personal, financial or account details in public forums or send them to an unverified person claiming to represent the service.

Casina Casino encourages players to review their gambling regularly and to act early if it no longer feels enjoyable or manageable. Safer gambling is an ongoing process: set boundaries, monitor your behaviour, take breaks and ask for help whenever you need it. No player should feel pressured to continue gambling, increase spending or chase losses.